It is our intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should follow the Complaints Procedure below
If the complaint is regarding the sale of the policy please follow the instructions below.
Please contact Your Golf Cover who arranged the Insurance on your behalf.
- By writing to the Chief Customer Officer, Your Golf Cover, 25 Christopher Street, London, EC2A 2BS
- By emailing the Chief Customer Officer at firstname.lastname@example.org
- By telephoning 020 3984 7788
If your complaint about the sale of your policy cannot be resolved by the end of the third working day, your agent will pass it to:
Customer Relations Department
UK General Insurance Limited
Old Mill Business Park
Gibraltar Island Road
Leeds, LS10 1RJ
Tel: 0345 218 2685
If Your complaint is about the handling of a personal liability claim, please contact:
Langleys Solicitors LLP
York, YO1 6WG
Tel: 01904 686790
For complaints about the handling of any other claim, please contact:
Direct Group Ltd
P O Box 1193
Tel: 0344 412 4296
In either instance, if it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service,
Tel: 0300 123 9123
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
If you have purchased the insurance policy online, you may also raise your complaint via the EU Online Dispute Resolution Portal at http://ec.europa.eu/consumers/odr/. This will forward your complaint to the correct Alternative Dispute Resolution scheme. For insurance complaints in the UK this is the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
Online Dispute Resolution
If you purchased your insurance online, please note that you can, if you wish, also submit your complaint via the Online Dispute Resolution (ODR) Platform set up by the European Commission. This service has been set up to help residents in the European Union (EU) who have bought goods or services online, get their complaint resolved.
You can access the ODR Platform by going to the following link: